1. How long will it take for my order to arrive?
We understand the excitement of receiving your outdoor gear. Our standard delivery time typically ranges from 2 to 4 business days, depending on your location and the specific product ordered.
2. What are the shipping costs?
For a typical order, sent via Royal Mail Tracked 24, we charge £3.75 per order. However, if you spend above £99, this is free.
3. Can I track my order?
Yes, absolutely! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery and know exactly when to expect it via our courier Royal Mail.
4. Do you offer international shipping?
We currently don't offer international shipping. We aim to offer this service in the near future.
5. What if I'm not at home when my order is delivered?
If you're not at home when the delivery is attempted, the courier will usually leave a note with instructions on how to reschedule delivery or pick up your package from the nearest distribution centre.
6. Can I change my delivery address after placing an order?
Unfortunately, once an order has been placed, it is not always possible to change the delivery address. However, please contact our customer support team as soon as possible, and they will do their best to assist you with any address change requests.
7. What should I do if my order is delayed/damaged or missing?
If your order is delayed beyond the estimated delivery date or appears to be missing, please reach out to our customer support team. We will investigate the issue and work to resolve it promptly to ensure you receive your outdoor goods as soon as possible. Please contact customer support immediately in the unlikely event of receiving damaged products.
8. Can I return my order if I change my mind?
Yes, we have a hassle-free return policy. If you change your mind about your purchase, you can return it within 14 days of receiving it. Please refer to our Returns & Exchanges policy for more details on the process.
9. How can I contact your customer support for delivery-related questions?
If you have any questions or concerns regarding the delivery of your outdoor goods, our customer support team is here to help. You can reach us through our Contact Us page, where you'll find our contact details. We aim to provide timely and helpful assistance to ensure a smooth delivery experience.
10. How do you verify my age for age-restricted delivery?
We promote responsible knife ownership here in the UK, so comply fully to all rules and regulations, minimising the chance of our items falling into the wrong hands. Therefore, we will ask you to electronically confirm your identity through our partner OneID when buying an age restricted item. This system will work behind the scenes for most transactions, verifying age with the information you give us at checkout. Occasionally, the system may not be able to verify you this way, so may as you to login to your banks' online portal, saving you having to upload any documents. This does not cost you anything. We will then clearly label your parcel as containing a bladed item. Finally, our delivery partners will only be able to deliver directly to a person aged 18+, and will verify their age. Unfortunately they will not be able to deliver restricted items to a safe place.