1. Shipping Zones
Our shipping services are currently available within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
2. Shipping Methods
Standard Shipping: We aim to dispatch your order within 24 hours of it being placed. It will be sent via Royal Mail Tracked 24 delivery. For knives, we will require age verification on delivery.
3. Shipping Costs
Shipping costs vary depending on the product and the total order value. During the checkout process, you will see the shipping cost. We may also offer free shipping promotions on orders over a certain amount. Be sure to check our website or promotional emails for any ongoing free shipping offers.
For a typical order, sent via Royal Mail Tracked 24, we charge £3.75 per order. However, if you spend above £99, this is free.
4. Order Processing Time
Orders are typically processed within 1 to 2 business days from the date of purchase. Please note that orders placed on weekends or holidays may experience slight delays in processing.
5. Delivery Timeframes
The delivery timeframes provided above are estimates and may vary based on factors such as product availability, your location within the UK, and unforeseen circumstances like extreme weather conditions or other exceptional events. We work closely with our shipping partners to ensure timely deliveries.
6. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery on our website or the courier's website.
7. Delivery Address
Please ensure that you provide accurate and complete delivery address information during the checkout process. Any errors or incomplete information may result in delays or delivery issues. If you need to change your delivery address after placing an order, please contact our customer support team as soon as possible for assistance.
8. Missed Deliveries
If you are not available to receive your delivery, the courier will typically leave a delivery notification with instructions on how to reschedule delivery or pick up your package from a local distribution centre.
9. Contact Information
If you have any questions or require further assistance regarding our shipping policy or the status of your order, please don't hesitate to contact our customer support team. You can reach us via email, phone, or live chat, and we are here to provide you with the necessary support and information.
10. Shipping Policy Updates
Our shipping policy may be subject to periodic updates to better serve our customers. Any changes to our policy will be reflected on our website, and we recommend reviewing this policy before making a purchase to ensure you are aware of our current shipping practices and procedures.