1. What is your return policy?
Our return policy allows you to return most items within 14 days of receiving your order. Please review our Returns policy for detailed information on the return process, including any exceptions or specific instructions for certain products.
2. How do I initiate a return?
To initiate a return, please contact our customer support team to start the return process, quoting your order number, products you wish to return and reason.
3. Is there a return shipping fee?
The return shipping fee may vary depending on the reason for the return and the location. Please check our Returns policy or contact our customer support team for details on return shipping fees.
4. Can I return an item that has been used or opened?
We accept returns for items that are in new, unused, and unopened condition. The product should be in its original packaging with all tags and accessories included. Items that are used or not in their original condition may not be eligible for a full refund.
5. How long will it take to process my return and receive a refund?
Once we receive your returned item, it typically takes 5-10 business days to process the return and issue a refund to your original payment method. The exact processing time may vary depending on the volume of returns and your payment provider.
6. What if my item is defective or damaged upon arrival?
In the extremely unlikely event your item is defective or arrives damaged, please contact our customer support team immediately. We will work to resolve the issue by either sending a replacement or processing a refund, depending on your preference and product availability. Please provide clear photos of the damage when reporting the issue to expedite the resolution process, you have 30 days to do this.
7. What if I receive the wrong item in my order?
If you receive the wrong item in your order, please contact our customer support team immediately. We will guide you through the return process and arrange for the correct item to be sent to you as quickly as possible.